Support

Whether it is a question about a purchase, your data, an AI feature, or something simply not working the way it should — the answer is probably below. If it is not, write to us and a person will read it.

This page covers every Steppe Summit Studio app.

Contact us

anpr@outlook.com

We read and answer every message ourselves, usually within one to two working days. Support is available in English.

To get your issue resolved in one reply rather than four, please include:

• The name of the app — we publish a great many, so this matters more than you would think
• The app version, shown at the bottom of the app's Settings screen
• Your device model — iPhone 15 Pro, iPad Air, and so on
• Your iOS version — Settings → General → About → iOS Version
• What happened: what you did, what you expected, what actually happened
• A screenshot or screen recording, if it is something you can see

A template you can copy

App name:
App version:
Device:
iOS version:
What happened:
What I expected:

Getting started

Do I need to create an account? No. None of our apps require an account, a sign-up, an email address or a phone number. You download the app and start using it. This is deliberate — see Your data below.

Which devices are supported? iPhone and iPad. Each app's App Store page lists its exact iOS requirement. iPad versions use a dedicated two-pane layout built for the larger screen.

Do the apps work offline? Yes. All core functionality works fully offline, because your data lives on your device. The only things needing a connection are AI features and App Store purchases.

What languages are supported? Every app supports English, and most support more. Availability varies — check the app's App Store page under Languages.

Is there an Android, web or Mac version? Not at present. Our apps are built exclusively for iPhone and iPad.

Purchases and subscriptions

How does the free version work? Our apps are free to download, with core features at no cost. A one-time purchase or a subscription unlocks the full Pro feature set. We do not run free trials — the free tier is the trial, and you can stay on it as long as you like.

How do I upgrade to Pro? Open the app and tap the upgrade option, usually in Settings or when you tap a Pro feature. Payment is handled by Apple through your Apple ID. We never see your payment details.

I paid for Pro but the features are locked. Go to the app's Settings → Restore Purchases. That re-checks your purchase with Apple and unlocks Pro. Make sure you are signed in to the same Apple ID you bought it with, and that you are online. If it still will not unlock, force-quit the app, reopen it and try once more. Still stuck? Email us with your Apple receipt — from your email, or Settings → Apple ID → Media & Purchases → Purchase History — and we will sort it out.

I have a new iPhone or iPad. Must I buy Pro again? No. Purchases belong to your Apple ID, not your device. Install the app and tap Restore Purchases. Your data travels separately, via your device backup — see Your data.

How do I cancel a subscription? Subscriptions are managed by Apple, not by us:

1. Open Settings on your iPhone or iPad
2. Tap your name at the top → Subscriptions
3. Select the app → Cancel Subscription

Or open the App Store, tap your profile picture, and choose Subscriptions. You can also go to apps.apple.com/account/subscriptions.

Cancelling stops future renewals; you keep Pro until the end of the period you have paid for. Deleting the app does not cancel a subscription — you must cancel through the steps above.

How do I get a refund? All payments are processed by Apple, and only Apple can issue a refund. We have no ability to refund a purchase and no access to your payment information.

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the purchase and choose Request a refund

Apple usually responds within a day or two. The decision is Apple's, under Apple's policies.

Is a "lifetime" purchase really lifetime? Yes. A one-time lifetime purchase never expires and never renews. It stays with your Apple ID and can be restored on any of your devices.

Does it work with Family Sharing? This varies by app. If Family Sharing is enabled, it is listed on the app's App Store page.

Will the price change? Not retroactively, ever. If subscription pricing changes in future, Apple notifies existing subscribers and requires consent before any increase takes effect.

Your data

Where is my data stored? On your device. Our apps are local-first: everything you create — entries, records, photos, documents, logs — lives in the app's private database on your iPhone or iPad. We run no accounts and no cloud database. We cannot see, access or recover your content. You are in full control.

Is it backed up? Your app data is included in your normal device backup — iCloud Backup (Settings → your name → iCloud → iCloud Backup) or an encrypted computer backup. As long as you back up your device, your app data is covered. We strongly recommend keeping backups on.

How do I move it to a new device? Set up the new device by restoring from your backup. Your app data comes with everything else. Then tap Restore Purchases to unlock Pro. Installing the app fresh from the App Store without restoring a backup starts with an empty database.

Can I sync between my iPhone and iPad? Not currently. Because the apps are local-first with no cloud accounts, the data on each device is separate. Many apps offer export features you can use to move information across manually.

Can I export my data? Most apps include export options — CSV or PDF — in Settings or on the relevant screen. If an app is missing a format you need, tell us. This is one of the categories of request we act on most often.

How do I delete my data? Either delete individual items inside the app, or delete the app itself, which permanently removes its entire local database from that device. Because we hold no copy on any server, there is nothing else to delete and nothing to request from us. Bear in mind that older device backups may still contain a copy until they are replaced.

Back up before deleting or reinstalling. Your data lives only on your device, so deleting the app deletes its data. If you plan to reinstall an app to troubleshoot, make sure you have a current device backup or an in-app export first — otherwise the data cannot be recovered by anyone, us included.

AI features

How do they work? Some apps include AI-powered features — analysing text, recognising items in a photo, generating summaries or suggestions. When you use one, the content you submit is sent over an encrypted connection to our server, processed by a large language model, and the result comes back to your app. Nothing else on your device is sent: only what you explicitly submit.

Is my AI content private? Yes. Requests are processed transiently to produce your answer. They are not used to build a profile of you, not used for advertising, and not used to train AI models. Our apps have no accounts, so a request is not linked to your name, email or Apple ID. The full detail is in our Privacy Policy.

Are there usage limits? Yes. AI features have fair-use limits — lower on the free tier, higher on Pro — because every request has a real processing cost. If you reach a limit it resets automatically, and the app will tell you when.

The AI gave me a wrong or strange answer. AI-generated content can be inaccurate, incomplete or out of date. Always verify anything that matters — see Disclaimer below. If a response is clearly broken (empty, cut off, an error), try again; if it keeps happening, email us with the app name and roughly what you asked.

Do AI features work offline? No, they need a connection. Everything else in the app works offline.

Troubleshooting

The app crashes or will not open. In this order:

1. Force-quit the app — swipe up from the bottom, then swipe the app away — and reopen it
2. Restart your device
3. Update the app: App Store → your profile → check for updates
4. Update iOS: Settings → General → Software Update

If none of that helps, email us. Please do not reinstall the app as a first resort — reinstalling deletes your local data (see the warning above). If a reinstall does become necessary, make sure you have a current device backup.

Restore Purchases is not working. Confirm you are signed in to the same Apple ID you purchased with (Settings → your name), confirm you are online, wait a minute and try again. If Apple's servers are having a moment, a restore can fail temporarily through no fault of yours. If it persists, email us.

An AI feature is not responding. Check your connection, then try again in a minute — occasional timeouts happen. If you see a limit message, the feature resumes when the limit resets. If AI features fail consistently while your connection is fine, email us; there may be a temporary problem on our side.

Notifications are not appearing. Check that Settings → Notifications → the app → Allow Notifications is on; that the style is set to something visible; that no Focus mode is silencing it; and that the relevant reminders are switched on inside the app itself.

The camera or photo picker is not working. Go to Settings → Privacy & Security → Camera (or Photos) and confirm the app has permission. A permission you previously declined can be changed there at any time.

The app is slow. Restart the app, then your device. A very large database — many thousands of entries, or a lot of photos — can make some screens take a moment; we optimise continuously for large datasets, so keep the app updated. If it is severely slow, email us and mention roughly how much data you have.

Something looks wrong after an update. We ship updates often. If one introduces a visual glitch or a bug, email us with your app version and a screenshot. Bug-fix updates usually go out quickly.

Bugs and feature requests

We are a small independent studio, and what people tell us directly shapes what we build. If something is broken, confusing, or missing, write to anpr@outlook.com with the app name and as much detail as you can.

For bugs, the steps to reproduce are gold. For feature requests, describe the problem you are trying to solve rather than only the feature you have in mind — that often leads somewhere better.

We cannot promise every request gets built, but every message is read, and a good number of our best features began as somebody's email.

If an app has been useful to you, an App Store rating helps a small studio more than you would guess.

Disclaimer

Our apps, including their AI-powered features, are productivity and organisation tools. They do not provide professional advice of any kind — legal, medical, veterinary, financial, tax, insurance or aviation. AI-generated content may contain errors.

Always verify important information and consult a qualified professional before making decisions that matter. You remain responsible for the accuracy of the records you keep and the decisions you make.

Legal

• Privacy Policy — how your data is handled, in full
• Terms of Use — unless stated otherwise for a specific app, our apps are licensed under Apple's Standard End User License Agreement
• Payments and refunds are processed by Apple: reportaproblem.apple.com
• Manage subscriptions: apps.apple.com/account/subscriptions

About Steppe Summit Studio

Steppe Summit Studio is an independent iOS development studio. We build focused, fast, privacy-respecting tools for people with real work to do — local-first, with no accounts, no ads and no tracking. Every app is designed, built and supported by a small team that answers its own email.

anpr@outlook.com

Thank you for using our apps.